Council on Foreign Relations

  • Technical Trainer and Associate Database Manager

    Department
    Information Services
    City
    New York
    State
    NY
  • Overview

    The Technical Trainer and Associate Database Manager will act as the Council on Foreign Relations's (CFR) institutional trainer for all applications of the Information Services department. He/she will also assist with the management of CFR’s extensive CRM database and support the CRM team with user support requests and data cleanup projects.

    The major responsibilities of this position will include (but are not limited to):

    • Oversee, schedule, and conduct CFR technical training for staff and interns, using both instructor-led methods and web conferences. Develop instructor-led and video courses for new systems as necessary
    • Train staff on courses that include "An Introduction to the Basics of CFR Technology," "How to Use CFR’s Customer Relationship Management system (CRM)," "Cybersecurity," "CFR’s ShoreTel phone system," and Microsoft Word and Excel at an intermediate level
    • Document technical applications used by CFR staff
    • Maintain a regular schedule of course offerings and develop evaluations for measuring skill competency
    • Maintain the training room equipment and systems, and handle set up/break down of trainings in locations outside the training room
    • Assist the CRM team with user support requests, including building advanced searches and identifying ways to improve the functionality and user experience in CRM to take full advantage of the system
    • Contribute to CRM database cleanup projects, including quality control oversight
    • Edit existing IS policies/procedures as requested by the CTO and provide departmental and project support as requested

    Qualifications

    • Two or more years of related training experience
    • Excellent oral and written communication skills; conveys information accurately and concisely with an ability to understand and translate staff needs to improve trainings
    • Strong organizational and planning skills and high attention to detail; excellent computer skills, including MS Office and database management experience
    • Demonstrated ability to work within a team and independently, establishing priorities and exercising sound judgment; thinks through all aspects of a problem clearly and logically with a focus on solutions
    • Bachelor’s degree in a related field with high academic achievement
    • Ability to work flexible hours, including periodic weekend on-call coverage
    • Ability to lift and carry weight up to 20 pounds

    About CFR

    Founded in 1921, the Council on Foreign Relations (CFR) is a leading nonprofit membership organization, research center, and publisher, with headquarters in New York, an office in Washington, DC, and programs nationwide. It is dedicated to increasing America's understanding of the world and contributing ideas to U.S. foreign policy. CFR's 5,000+ members are leaders in international affairs and foreign policy. CFR also publishes Foreign Affairs, the preeminent magazine on global issues, and provides up-to-date information about the world and U.S. foreign policy on its award-winning website, CFR.org.

     

    The Council on Foreign Relations offers a benefits package that is among the best offered by nonprofit institutions today, including an award-winning health and wellness program, an on-site fitness center, and generous leave policies and health insurance programs.

     

    The Council on Foreign Relations is an equal opportunity employer and actively seeks candidates from a diverse background.

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